VISIT OUR NEW STORE IN DOWNTOWN LUBBOCK • 1204 BROADWAY, LUBBOCK, TX 79401

FAQs

Why Sideline?

We have the best (mostly) Made in America game day apparel selection for Texas Tech, SMU, and Texas State. Our mission is to outfit the elite on game-day and everyday that you want to show your school pride. It’s not just for game time, it’s for the good times too!

Don’t worry many more Universities to come! We are just getting started!

Order Issues:

An item(s) from my order is missing, what do I do?

    • If an item is missing from the original order, please contact our Customer Care team with your order number and the name of the missing item(s) so we can send them to you.

I received the wrong item(s), what do I do?

    • If you received the wrong item(s), please contact our Customer Care team. Provide us with your order number, the incorrect name of the item, and the correct item that was supposed to be delivered. 

I received an item with a defect(s), what do I do?

    • If you have found any defects on an item, please contact our Customer Care team. Provide us with your order number, the name of the damaged item, and a description of the defect.

Can I change my order after I have placed it?

    • Once an order has been placed, it cannot be modified in the system. Reach out to see if a change can be made as we fulfill orders as quickly as possible. We recommend contacting our customer care team with your order number and a brief explanation of the changes you wish to make to your order.

Returns

What is your Return Policy?

    • You have up to 14 days after your order has shipped to return an item. The item(s) must have the original tags and it must be unwashed/unworn.
    • You may contact us for a return mailing label - return shipping fees will apply. 
    • You may also mail back on your own, just let us know to be expecting it! Address below.

What is your return address?

    • 3801 85th Street, Lubbock TX 79423

What about exchanges?

    • We do not accept exchanges, but if you have issues with your order please check out our Order Issues page for further assistance. 

What do I need to include in my return? 

    • Please include the item that you wish to return and make sure you have e-mailed us that your items are on their way. customer care team

Payment & Refunds

Payment options?

    • We offer 4 payment options: American Express, Master Card, Visa, and PayPal. 

I have returned my order how soon should I expect to receive a refund?

    • Once we have received the order, our Customer Care team will issue a refund and it should be processed within two business days. 

What if I have not gotten a refund for a return?

    • Please contact our Customer Care team with the order number, the item name of the return, and the expected amount to be refunded. (how long does it take for refunds to be processed? Or does it depend on the card company?)

Order Delivery

I’m waiting on my order, where is it?

    • You should be able to access your tracking number in your order confirmation email. USPS tracking should offer an order status. 

My tracking number says my package has been delivered, but it is nowhere to be found. What do I do?

    • USPS is our mail carrier, once a package leaves our office, USPS is liable for it. If your order seems to be lost, please contact your local USPS or post office and have your tracking number at hand.

How much is shipping?

    • Shipping and handling rates can vary depending on the destination of the order and are based on the total cost (and weight) of the order. All shipping costs are calculated using the U.S.P.S shipping module. 

Is there a shipping time frame? 

    • Most in-stock items will be shipped within 1-2 business days after placing your order. Once your item is fulfilled, a shipping confirmation email will be automatically sent. Your USPS tracking number should display an estimated delivery date as well as progress status.
    • We will not fulfill orders if the payment has not been processed. 

 

 

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